Table of contents (China MiFi rental & Data sim card rental )

 

 

1. General

1.1 How do I order rental packages from you?

1.2 How many days in advance should I order rental package from you?

1.3 How is the rental period calculated?

1.4 How to check how much data I have used?

1.5 How to avoid too much data consumption?

1.6 Can I extend the rental period or or upgrade to a higher rental package?

1.7 Is there a cancellation fee for rental order?

1.8 Is insurance offered?

1.9 What if the rental packages damaged or lost by my carelessness?

1.10 What is included in your MiFi rental package?

1.11 How long does the battery last?

 

2. Shipping

2.1 How do I get and return your rental packages?

2.2 How do you do hotel drop-off and pick-up?

2.3 Does the delivery have a guaranteed time?

2.4 Can my order be delivered to the airport?

2.5 What is the shipping cost?

 

3. Payment options

3.1 What kind of payment options do you accept?

3.2 How and when do you refund my deposit?

 

4. Technical

4.1 What coverage and speed does Mobile broadband have?

4.2 How does your MiFi work? Is there any installation needed?

4.3 What operating sytems does your USB modem require? Is there any installation needed?

4.4 Does your prepaid 3g sim card work on my tabets / mobile Wifi hotspots (MiFi)  / USB modems? Is there any setting needed?

4.5 What language is shown on the MiFi screen / USB modem interface?

 

 

 

1. General

 

1.1  How do I order rental packages from you?

        Please refer to Rental Steps

 

1.2  How many days in advance should I order rental package from you?

        Usually you need to order it from us 2 days in advance.

 

1.3  How is the rental period calculated?

        Your rental period starts at noon (Beijing time) on your Start Date, and it ends at noon (Beijing time) on your End Date.

 

1.4  How to check how much data I have used?

        For MiFi hotspot rental, you can use Mobile apps to monitor your data usage. For data sim card rental, we can check it for you after receiving your request during our working hours.

 

1.5  How to avoid too much data consumption?

      ● Don’t watch online video programs as will eat your data quickly

      ● Download as few files or music as you can

      ● Turn off automatic updates for Windows;  Turn off automatic updates for Mac.

      ● Use antivirus software to check if there is spyware on your devices which might be uploading / downloading lots of data in a hiden way

 

1.6  Can I extend the rental period or upgrade to a higher rental type? How?

        During rental period, if you intends to extend the rental length or upgrade to a higher rental package, you can choose another rental package indicated on the website
        to replace current rental package. Please give us one day’s notice. You are responsible to pay the amount of price difference between both rental packages plus
        an US$10 order revision fee.

 

1.7  Is there a cancellation fee for rental order?

        If the rental package is cancelled before the rental package is dispatched, you are responsible for an US$10 order cancellation fee. If the rental package is cancelled after
        shipping within Mainland China, you will be charged for an US$20 cancellation fee plus an US$5 shipping fee. If the rental package is cancelled after shipping outside
        Mainland China, please refer Section 2 (e) under Terms & Condtions.

 

1.8  Is insurance offered?

        Sorry no insurance appliacable.

 

1.9  What if the rental packages damaged or lost by my carelessness?

       4G MiFi Device: US$80

       3G MiFi Device: US$40

       Battery: US$10

       Power bank: US$30

       USB cable: US$3

       Mini charger plug: US$7.5

       Data sim card: US$15

 

1.10  What is included in your MiFi rental package?

          Our MiFi rental package includes one MiFi device, one battery, second battery or power bank selectable, one data sim, one Mini charger, one USB cable, and one User Manual (sent to you via email).

 

1.11  How long does one MiFi battery work after being fully charged?

          One battery can work for 4 - 6 hours.

 

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2. Shipping

 

2.1  How do I get and return your rental packages?

        We can drop off the rental package to and pick it up from hotels, offices or family address in most cities (Beijing, Shanghai, Guangzhou, Shenzhen, Nanjing, Xi’an, Guilin,
         Hangzhou, Tianjin, Hangzhou, Suzhou, Lijiang, Foshan, Dongguan, Xia’men, Changsha, Shenyang, Dalian, etc) . (Mailbox is not applicable).

 

2.2  How do you do hotel drop-off and pick-up?

        We deliver rental package to your hotel concierge where you can pick it up when check-in, and in the end of rental period you just leave rental package at your hotel concierge
         for our later collection.

 

2.3  Does the delivery have a guaranteed time?

        Unless otherwise requested, deliveries will be shipped as standard overnight for receipt by 12:00pm (noon) in most cities. If services other than standard deliveries are
         requested, additional fees are applicable.

 

2.4  Can my order be delivered to the airport?

        Due to security reasons we cannot deliver it to airport.

 

2.5  What is the shipping cost?

        Our standard shipping is $5 covering both ways within China.

 

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3. Payment options

 

3.1  What kind of payment options do you accept?

        We accept Visa, Master card , American Express, Discovery, Paypal, etc.

 

3.2  How and when do you refund my deposit?

        We will refund your deposit usually within 2 working days after your dropoff of the renal packages. If you used PayPal account balance or bank account as original funding
        source, the refund payment will be posted into your account balance immediately. But if you used credit card, the payment will be credited to the credit card. It may take up
        to 30 days to reflect on the credit card statement, depending on the card issuer.

 

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4. Technical

 

4.1  What coverage and speed does your mobile broadband have?

        It covers 98% China population (except for Hong Kong and Macau) (Coverage map).It provides download speed up to 7.2Mbps and upload speed up to 5.76Mbps. But it
        doesn’t mean the actual speed you will get. Speed and quality of connection may vary depending on your locations, where the number of users and signal strength will
        affect the speed.

 

4.2  How does your MiFi work? Is there any installation needed?

        One button up! Just push the power button, let it run and then one mobile hotspot is made. No any installation needed.

 

4.3  What operating sytems does your USB modem require? Is there any installation needed?

        Our USB modem is compatible with Windows 2000/XP/Vista/7 and Mac OS X 10.4, 10.5, 10.6,10.7 & later operating systems. At first time, you need to take auto installation
        which just takes less than 3 minutes. For later use, just plug and play. One User Manual (sent to you via email)

 

4.4  Does your prepaid 4g sim card work on my tabet / mobile Wifi / MiFi / USB modem? Is there any setting needed?

        Our prepaid 4g sim card works on all devices with LTE FDD 1800 MHz (4G phone), UTMS / HSPA 2100MHz (3G phone). Usually our prepaid 4g sim card auto configures on your         device, if not, please just do simple settings as below.
        For iPhone / iPad: (Settings > General > Network > Cellular Data Network>APN) :
        APN: 3gnet
        Login/Username: leave blank
        Password: leave blank

        For Android devices: Settings > Wireless and network > Mobile networks > Access Point Names :
        APN: 3gnet
        MCC:460 (if needed)
        MNC: 01 (if needed)
        Leave others by default (will read )

        For mobile wifi hotspots / usb modems: Settings > Dial up > Profile Management > Add New) :
        Profile name: China Unicom
        Dial up number / Access number: *99#
        APN: 3gnet (Static)
        User name & password: leave blank
        Authentication: PAP
        IP / DNS/ WINS: Dynamic

 

 

4.5  What language is shown on the MiFi screen / USB modem interface?

        English.

 

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